Before the pandemic, Mako Medical didn’t have or need a customer support department. But once the hospital and health care company started offering COVID-19 testing, everything changed. Mako went from a few tickets a day to over 25,000. Hear how they scaled using technology, people, and a partnership with CustomerHD. In a few short weeks Mako went from a support solution built on email and excel to 100+ reps on Zendesk.
This will be an immersive open conversation with live Q&A. If you can’t join us on March 18th, 2021 you can still watch the on-demand recording afterward by registering.